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November 24, 2010
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Did You Know? (Vol. 9)

Journal Entry: Wed Nov 24, 2010, 8:39 AM
:iconfellaplz:
I need help!

Ever needed help and never knew where to find it?

Search no more! The answer is at the grasp of your hand! Scroll down in every page within deviantART and you'll find the link to the Help & FAQ


Yes! It was always that easy!


:icontimberclipse:
Explaining the FAQ and the Help Desk

On deviantART there are many ways to get answers for your questions about points, purchases, deviations, other deviants etc.! Two of these ways are the faq's and the help desk!


Now before you run to ask for help from the help desk (that on average takes 1-3 business days to respond, and longer during the Holiday Season), see if you can answer your question using the FAQ system at faq

Be aware that searches may require different terms than just asking your question straight up. For example. If I was to ask:

"Do Prints from TimberClipse have tax?"

I would get answers from many categories!

Instead ask:

"Tax?"

In which case, you will get just 3 FAQ's that will likely answer my question:

FAQ #175: Is there tax on prints?

Try to take a keyword. In this case the word tax is the most important. If I was asking about the rules for Volunteers on deviantART (the people with the @ symbol), instead of searching for multiple terms, just search for the word "Volunteer"




The help desk is a way that you can contact the deviantART Support Team and get a quick answer! They answer over 3,000 questions every week from deviants, so if you ever need some help you can always ask here!

To do this: Go to the help page and click "Contact The Help Desk"

Once you are there, chose your category! ewm recently wrote a post about where to submit, and during the Holiday Season it is extremely important to submit to the right areas as this will make it so your response can be much faster! (Sometimes as much as a week faster!)

ewm posted:

Help Desk Customer Service - General Help, Bug Reports
Message Network Administration - Chatroom/Forum Inquiry
Copyright and Etiquette Administration - Abuse Report(Harassment), Account Ban Appeal, Policy Inquiry, DMCA Copyright Infringement Notice
Subscription - Subscription Inquiry(Premium Memberships + Points related questions)
Prints - My order has not arrived, My order has a problem, General prints order inquiry, General prints inquiry
deviantWEAR - deviantWEAR Inquiry
AdCast - adCast Inquiry

Some general information:

General Help - This is where you can ask general questions.
Bug Report - Found a bug on deviantART? Screenshot it, and report it with as much detail as possible!
Abuse Report - Is a deviant harassing you or another person? You can report it here. You can also block this user in your settings.
Subscription Inquiry - Ask questions about Premium Memberships on deviantART here.
General Prints l Order Inquiry - Have a question about your prints shipment? Ask here!
deviantWEAR Inquiry - Ask questions about deviantART Products here.


Once you have chosen your category, add a subject to your message. Then write up all the details. Include as much information that is relevant as possible! Screenshots, Links etc. These all will get your question/issue answered//resolved faster!

Have a great Thanks Giving!

TC


:iconthiefoworld:
Other ways to get help

Besides checking the FAQ and before contacting the Help Desk, know that there are other places you can check to receive assistance or get an answer to your inquiry.

Should you require help with anything DA related, you can go to the #help channel in dAmn and receive live assitance from an MN admin.

Before reporting a bug, be sure to visit Support where you can check deviantArt's current status, see the issues already known by staff (and therefore already working on them) and check the Help Desk closures.

To close, there is also devBUG, just remember this group serve to receive bug reports related to the current Beta Testing project only!

Happy Thanksgiving!




Add a Comment:
 
:iconprincesskooh:
PrincessKooh Nov 28, 2010  Hobbyist General Artist
Cool but Ya forgot that ^ the gallery mods are volunteers just like the @ MN's
Reply
:iconlost-angle:
lost-angle Nov 27, 2010  Hobbyist General Artist
This has been entered in #dA-Dictionary's Dictonary Entries.
Reply
:iconalexandrasalas:
alexandrasalas Nov 24, 2010   Digital Artist
:iconyesyesyesplz:
Reply
:iconartbycher:
ArtByCher Nov 24, 2010   Traditional Artist
It's helped answer my questions when I have used it :love:
Reply
:iconaaronbradford:
AaronBradford Nov 24, 2010  Hobbyist Photographer
No mention that bugs found in beta projects (happerning beta testing on, but not with it off) on should go to #devBUG? :P

But awesome blog ;)
Reply
:iconthiefoworld:
did you read the last sentence? :)
Reply
:iconaaronbradford:
AaronBradford Nov 25, 2010  Hobbyist Photographer
Ahh, no :P Skipped over it. Should be up there in =TimberClipse's 'General Information' section though :shrug:
Reply
:icontimberclipse:
TimberClipse Nov 25, 2010  Professional Filmographer
Picky picky picky =P :iconpickyplz:
Reply
:iconaaronbradford:
AaronBradford Nov 25, 2010  Hobbyist Photographer
:D That's meeee :P Sowwy!
Reply
:icontimberclipse:
TimberClipse Nov 25, 2010  Professional Filmographer
:giggle: :tighthug:
Reply
Add a Comment: